Faq's
FAQs
Your physiotherapist will most likely need to see the area that is affected, and sometimes the surrounding areas too, e.g. for the knee, loose fitting shorts are advisable, leggings aren’t ideal.
Yes.
You can call the clinic on 01438 716838, or you can book online through our website. You can also send us an email with a request for us to call you.
There is ample onsite parking.
You can cancel an appointment by calling the clinic on 01438 716838.
We do ask that you give us 24-hour’s notice as the appointment can then be offered to someone else. We operate a 24-hour cancellation policy; appointments cancelled with less than 24 hours’ notice will incur a cancellation charge equivalent to the cost of the treatment. Insurance companies do not cover this charge and the patient will always be liable.
Yes. We have contracts with most of the large health insurance providers. You will need to contact your Health Insurance Provider to get an authorisation number before your appointment. You will be asked to complete an online form providing us with your insurance details (membership/policy number, the authorisation number, and whether you have an excess on your policy.)
The first appointment involves both a subjective assessment (the physio asks questions and listens to you) and objective assessment (the physio observes your movement), after which the physiotherapist will start treatment.
No, but physiotherapy treatment may sometimes include massage – it is one of many treatment modalities that physios can use.
Yes, on the understanding that should your child require your attention, it will detract from the quality of your treatment time.
We accept most major credit and debit cards; unfortunately we don’t accept AMEX. We also accept cheque payments and cash, or you can pay for the appointment in advance by bank transfer.
We allow 30 minutes for an appointment. Occasionally we may not need the full 30 minutes, and occasionally we may need a bit longer. If it is the latter and we run late, we ask for your patience. It simply means that we are prepared to do the necessary before ending your appointment.
This is hugely variable. Sometimes one session is enough, sometimes a course of physiotherapy is required.
Yes, we do.
Yes, we do. The physio who does the home visits is Rachel Thomas.
All our physiotherapists are members of the Chartered Society of Physiotherapy and are regulated by the Health and Care Professions Council (HCPC).